Terms and Conditions
These Terms and Conditions govern the use of the Fly To Canarias website and the submission of enquiries, quote requests, booking-related information, and travel service requests through the site. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, you should stop using the website.
Fly To Canarias operates as a travel-focused website that provides information and service request options related to airport transfers, private transportation, destination travel logistics, and selected travel services in the Canary Islands. The website is intended to help users understand services, compare options, and take practical booking-related steps. These Terms are designed to clarify the rules of website use, explain how service requests are handled, and set expectations between the user and the website operator.
Because travel services can involve third-party suppliers, variable availability, route-specific limitations, weather conditions, operational changes, and user-provided travel details, these Terms should be read carefully. They are an important part of the relationship between the website, its users, and any related travel service arrangements.
Scope of the Website
The Fly To Canarias website is designed to publish destination content, explain travel services, collect enquiries, facilitate quote requests, and support service coordination for travellers visiting the Canary Islands. Some services may be delivered directly by the website operator, while others may be fulfilled by third-party providers, local operators, or transport partners depending on the route, vehicle type, service category, and operational setup.
Website content is intended to be helpful and commercially relevant, but it should not be treated as a guarantee that any service is always available in every location, at every time, or at every published price indication. Availability may depend on seasonality, supplier capacity, route complexity, local restrictions, vehicle availability, group size, or booking lead time.
Acceptance of Terms
By using this website, submitting a contact form, requesting a quote, or communicating with Fly To Canarias about a potential or confirmed service, you confirm that you have the legal capacity to enter into a binding arrangement or that you are acting with proper authority on behalf of another traveller, group, or organisation. You also confirm that the information you provide is accurate to the best of your knowledge and that you will update us if important details change.
If you submit an enquiry on behalf of multiple passengers, you are responsible for ensuring that you have permission to share relevant travel details and contact information as needed for the requested service.
Use of Website Content
All content published on the website, including text, layout, branding elements, service descriptions, page structure, graphics, and original content components, is protected by applicable intellectual property principles unless otherwise stated. Users may view, read, and print content for personal and non-commercial travel planning purposes. Users may not reproduce, republish, scrape, copy in bulk, modify, distribute, or commercially exploit website content without prior written permission.
Unauthorised use of website content, automated extraction, or misuse of website forms may lead to access restrictions, legal claims, or other protective measures where appropriate.
Information Accuracy and Website Availability
We aim to keep website information useful, clear, and commercially realistic. However, we do not guarantee that every page, route description, pricing example, service explanation, or destination detail is complete, current, or error-free at all times. Travel conditions change quickly. Airport operations, road conditions, ferry timetables, supplier availability, public events, and regional regulations can affect service delivery and travel planning.
The website may be updated, suspended, restricted, or modified at any time for maintenance, operational, editorial, security, or business reasons. We do not guarantee uninterrupted access to the site or that every technical feature will always function without error.
Enquiries, Quotes, and Booking Requests
Submitting a form or requesting a quote through the website does not by itself create a confirmed booking unless and until the service is accepted and confirmed according to the relevant communication or booking process. A quote request is an invitation for us to review the route, travel details, and service requirements. A booking becomes binding only once the required details are accepted and confirmation is issued.
Users are responsible for providing correct information when requesting a service. This includes, where relevant, travel date, pickup time, flight number, arrival terminal, destination address, accommodation name, number of passengers, luggage volume, child seat needs, and special conditions such as oversized equipment or mobility requirements. Incorrect or incomplete information may affect pricing, availability, waiting time, service suitability, or the ability to deliver the service at all.
Service Conditions
Travel services described on the website may be subject to route-specific, supplier-specific, or operational conditions. These can include minimum lead time, vehicle capacity limits, luggage restrictions, child seat requirements, waiting time rules, late-night supplements, holiday surcharges, access restrictions, or location-specific pickup rules. In some cases, premium services, larger vehicles, or special handling requests may require additional review before confirmation.
- service availability may depend on confirmation by a local provider;
- estimated journey times are indicative and may vary due to traffic or weather;
- meeting points may vary by airport, hotel, port, or local operational rules;
- quoted prices may depend on the accuracy of route and passenger information;
- special requests are subject to availability unless expressly confirmed.
Pricing and Payment
Where prices are displayed or quoted, they are intended to provide guidance or a service offer based on the information provided at that time. Final pricing may change if the route, number of passengers, luggage profile, service timing, waiting conditions, pickup point, destination, or service category changes. Prices may also be influenced by peak seasons, public holidays, supplier conditions, or extraordinary operational circumstances.
Payment terms, deposit requirements, cancellation conditions, and refund rules may vary depending on the service type and provider arrangement. These will typically be communicated during the booking process or in the booking confirmation where relevant.
| Item | What may affect it | Example |
|---|---|---|
| Base fare | Route and vehicle type | Airport to resort in a standard sedan. |
| Supplement | Late-night timing or holiday period | Arrival during peak seasonal demand. |
| Waiting-related cost | Extended delay or user no-show | Passenger exits much later than expected. |
| Special equipment | Child seats or oversized luggage | Bicycles, golf bags, surfboards, or multiple child seats. |
User Responsibilities
Users of the website and passengers using arranged services are expected to act reasonably, lawfully, and in good faith. This includes providing accurate information, reviewing confirmations carefully, communicating changes promptly, arriving at the pickup point on time where applicable, and respecting driver, vehicle, and safety rules.
- You must provide truthful and complete travel details.
- You must review confirmations and notify us of errors without delay.
- You must ensure that passenger count and luggage details are accurate.
- You must ensure that any special requirements are declared before confirmation.
- You must not use the website for spam, unlawful conduct, or misleading requests.
Where a traveller’s conduct creates safety concerns, legal issues, unreasonable delay, or material operational disruption, a service provider may refuse or limit service to the extent permitted by law and safety requirements.
Changes, Delays, and Operational Disruptions
Travel is affected by variables outside any website’s control. Flights may be delayed, roads may close, ports may operate with restrictions, weather may affect journey timing, and public events may alter normal access routes. While we aim to support travellers as effectively as possible, Fly To Canarias is not liable for every disruption connected to wider travel conditions, especially where they arise from force majeure, third-party actions, inaccurate user data, or circumstances beyond reasonable operational control.
That said, practical communication matters. If you know that your flight, hotel, pickup point, or arrival time has changed, you should contact us or the relevant service provider as soon as possible so that the booking can be reviewed and, where feasible, adjusted.
Cancellation and Refund Principles
Cancellation and refund outcomes depend on the service type, the timing of the cancellation, the supplier’s rules, and whether any non-recoverable costs have already been incurred. A separate Cancellation and Refund Policy may apply and should be read together with these Terms where relevant. If there is a conflict between a general website policy and a specific confirmed booking condition, the booking-specific condition may prevail for that service.
Users should not assume that every service is fully refundable. Some bookings may involve reservation costs, supplier commitments, or route-specific arrangements that limit the refund available once a service has been reserved.
Limitation of Liability
To the fullest extent permitted by applicable law, Fly To Canarias shall not be liable for indirect, incidental, special, or consequential losses arising out of website use, inability to use the website, reliance on website content, travel disruption, or third-party service performance. Our total liability in relation to a specific service, where liability cannot lawfully be excluded, will generally be limited to the amount paid for that service or the direct loss that is legally attributable to our conduct, whichever applies under the law.
Nothing in these Terms excludes liability where exclusion would be unlawful, including liability for fraud or for matters that cannot be limited by applicable consumer law.
Third-Party Services and Links
The website may refer to, integrate with, or link to third-party services, providers, or external websites. We are not responsible for the content, actions, availability, security, or privacy practices of third-party websites. Where a third-party provider delivers a travel service, parts of the service experience may be governed by that provider’s operational conditions in addition to these website terms.
Privacy and Data Use
Your use of the website is also subject to our Privacy Policy and Cookie Policy. These documents explain how we collect, use, and protect personal information and how website technologies may be used for functionality, analytics, or related purposes. By using the website, you acknowledge that such policies form part of the overall website framework.
Prohibited Uses
You must not misuse the website. Prohibited conduct includes attempting to compromise website security, sending automated spam, submitting false enquiries, impersonating another person, using the site for unlawful purposes, uploading malicious code, harvesting data without permission, or interfering with the website’s normal operation.
- no unlawful or fraudulent use;
- no scraping or mass copying of content;
- no submission of knowingly false booking information;
- no attempts to disrupt systems or bypass protections;
- no misuse of contact forms for unsolicited promotion.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect operational changes, legal developments, service changes, or website improvements. The current version published on the website will apply from the date it is posted unless otherwise stated. Continued use of the website after changes are published may be treated as acceptance of the revised Terms to the extent allowed by law.
Governing Principles and Disputes
These Terms are intended to be interpreted in a commercially reasonable and legally compliant manner. Where required, consumer protection rules and mandatory legal rights will continue to apply regardless of any general wording on the website. If a dispute arises, we encourage users to contact us first so that the matter can be reviewed in a practical and fair way before escalation. In many travel cases, disputes can be resolved more efficiently through timely communication and document review than through formal proceedings.
Contact
If you have questions about these Terms and Conditions, or if you need clarification regarding a service enquiry or booking-related communication, please contact Fly To Canarias through the contact channels listed on the website. Clear communication helps avoid misunderstandings and supports better travel outcomes for everyone involved.