Privacy Policy
This Privacy Policy explains how Fly To Canarias collects, uses, stores, and protects personal information when users visit our website, submit an enquiry, request a quote, or interact with our travel-related services. We believe privacy is part of trust, and trust is essential in travel. When a traveller shares booking details, arrival times, hotel information, or contact data, they need to know how that information is handled. This page is designed to give clear, practical information about our approach.
Fly To Canarias is a travel-focused website that helps users explore and request services related to airport transfers, private transportation, destination travel support, and other practical travel arrangements across the Canary Islands. In the course of operating such a website, we may process information that is necessary to respond to enquiries, manage travel requests, communicate with users, improve website performance, and comply with legal obligations. We aim to collect only the information that is relevant, use it responsibly, and keep it only for as long as there is a legitimate reason to do so.
By using our website, you acknowledge that you have read this Privacy Policy. If you do not agree with this policy, you should not use the website or submit personal information through our forms. Because websites, services, and regulations may change over time, we may update this Privacy Policy from time to time. The most recent version published on this page will apply.
Who We Are
Fly To Canarias operates as a travel service and travel content website focused on the Canary Islands. The website provides information and enquiry options related to transfers, travel planning support, and destination logistics. In practical terms, that means we may receive information from travellers who want to book or request airport transportation, ask for availability, obtain a custom quote, or communicate with us regarding a service before or after travel.
For privacy purposes, we act as the party responsible for determining how personal information submitted through this website is handled within the scope of our website operations. Where a travel request involves a third-party supplier, transport operator, service partner, or local provider, some data may need to be shared with those parties strictly to the extent necessary to process or deliver the requested service.
What Information We Collect
The type of personal information we collect depends on how you use the website. We may collect information directly from you, automatically through your website activity, or indirectly when a request involves service coordination.
- Contact information: name, email address, phone number, or messaging contact details.
- Booking or travel information: arrival or departure date, flight details, pickup point, destination address, hotel name, ferry or cruise timing, number of passengers, luggage details, child seat requirements, and any relevant route information.
- Communication content: the content of messages, quote requests, support enquiries, and feedback you send to us.
- Technical information: IP address, browser type, device type, operating system, referring pages, approximate geographic location, session data, and website usage behaviour collected through cookies or analytics tools.
- Transaction-related information: where relevant, we may receive limited booking status or payment-related confirmation data, although we do not necessarily store full payment card details on this website.
How We Collect Information
We collect information in several ways. First, you may provide it directly when you fill out a form, send us an email, request a quote, or contact us about a service. Second, certain technical and usage information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. Third, in some cases we may receive information from service partners, such as a transport provider confirming a booking or updating route-related details.
We do not require users to create an account in order to browse the website. However, certain forms and service requests cannot be processed without essential contact and travel details. If you choose not to provide that information, we may not be able to respond effectively or arrange the requested service.
Why We Use Personal Information
We use personal information only where there is a practical, operational, legal, or service-related reason to do so. Our main purposes include:
- responding to enquiries and quote requests;
- processing and coordinating transfer or travel service requests;
- communicating important information before, during, or after a service;
- verifying travel details to reduce booking errors;
- improving website usability, service clarity, and page performance;
- protecting the website against fraud, abuse, spam, or misuse;
- meeting legal, accounting, or regulatory obligations.
We do not collect personal information simply because it might be useful one day. Our approach is to keep processing proportionate to the purpose.
Legal Bases for Processing
Where applicable under privacy law, we rely on one or more legal bases to process personal data. These may include your consent, the need to take steps at your request before entering into a service arrangement, the need to perform a contract, our legitimate interests in operating and improving the website, and our legal obligations. The specific legal basis may vary depending on the situation.
| Processing activity | Typical legal basis | Example |
|---|---|---|
| Answering an enquiry | Pre-contractual steps | You ask for a transfer quote from the airport to a hotel. |
| Managing website analytics | Consent or legitimate interest | We review page performance and user behaviour. |
| Sending service updates | Contract or legitimate interest | We confirm pickup timing or route details. |
| Record keeping | Legal obligation | We retain certain records for accounting or dispute handling. |
How We Share Information
We do not sell personal data to advertisers or unrelated third parties. However, we may share limited relevant information where necessary to operate the website and deliver requested services. For example, if you request an airport transfer, the driver, fleet operator, or local service partner may need your name, pickup details, flight timing, accommodation destination, and contact information in order to complete the service. If we use technology suppliers such as hosting, analytics, website form services, or email tools, those providers may process data on our behalf under appropriate service arrangements.
We may also disclose information where necessary to protect rights, investigate fraud, respond to lawful requests, enforce website terms, or comply with a legal obligation. We try to limit data sharing to what is relevant and necessary in each situation.
International Data Handling
Because travel services, software tools, and website infrastructure can involve providers in different countries, personal information may sometimes be processed outside the country from which it was originally submitted. Where such processing occurs, we aim to use reputable service providers and appropriate safeguards where required. Users should understand that travel-related communications and digital service tools often operate across borders, especially when a booking involves an international visitor travelling to Spain.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to make the site function properly, understand visitor behaviour, remember preferences, measure performance, and improve user experience. Some cookies are essential for website functionality, while others support analytics or marketing-related insights. Users may be able to manage cookie preferences through browser settings or any consent tools presented on the site.
- Essential cookies: help core website functions work properly.
- Analytics cookies: help us understand how users interact with pages.
- Preference cookies: may remember language or display choices.
- Marketing-related cookies: may be used where the website runs specific campaigns or referral measurement tools.
Disabling some cookies may affect the way the website works.
Data Retention
We keep personal information only for as long as there is a valid business, service, or legal reason. The exact retention period depends on the type of information and the context in which it was collected. For example, a simple enquiry that does not lead to a booking may be kept for a shorter period than records connected to a completed service, dispute, refund request, or legal requirement. We review data retention in light of operational need, legal obligations, and the principle of keeping information no longer than necessary.
| Data category | Typical retention approach | Reason |
|---|---|---|
| General enquiries | Limited retention | To respond and maintain communication history. |
| Booking-related details | Longer retention where needed | To manage service delivery, support, and dispute handling. |
| Analytics data | According to tool settings | To monitor site performance and trends. |
| Legal or accounting records | As required by law | To comply with legal obligations. |
Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration. No website or online transmission method can be guaranteed to be completely secure, but we aim to reduce risk through responsible website management, access control, secure service practices, and limited internal access to information where appropriate.
Users should also play a role in protecting their own information. Please provide accurate details, avoid sending unnecessary sensitive data, and contact us promptly if you believe your information has been submitted incorrectly or if you suspect misuse.
Your Rights
Depending on your location and the laws that apply, you may have rights relating to your personal data. These may include the right to access your data, request correction, request deletion, object to certain processing, withdraw consent where processing depends on consent, request restriction, or request data portability. Some rights are not absolute and may depend on legal or operational context.
- ask what personal information we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion where there is no overriding reason to keep the data;
- object to certain uses of your information;
- withdraw consent where consent was the basis for processing;
- raise a complaint with a relevant supervisory authority if you believe your rights have been infringed.
To exercise any of these rights, you should contact us using the contact details provided on the website and provide enough information for us to identify your request.
Children’s Privacy
Our website is intended for general travel users and is not designed specifically for children. We do not knowingly collect personal information from children in a way that requires independent child-focused consent mechanisms unless such information is necessary as part of a parent or guardian travel enquiry, such as noting child seat requirements for a transfer booking. Where a booking involves minors, the responsible adult should provide only the information required to arrange the service safely.
Third-Party Links
Our website may include links to third-party websites, booking partners, local services, or external resources. We are not responsible for the privacy practices of external websites. If you follow an external link, you should review that website’s own privacy policy before submitting personal information there.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in website features, service processes, technology, legal requirements, or business operations. When we make important changes, the revised version will be posted on this page. Continued use of the website after changes are posted may be treated as acceptance of the updated policy to the extent permitted by law.
Contact and Privacy Questions
If you have questions about this Privacy Policy, how your information is handled, or how to exercise your privacy rights, you should contact Fly To Canarias through the contact details available on the website. When contacting us, please include enough detail for us to understand the nature of your request and, where relevant, identify the enquiry or booking to which it relates.
We aim to approach privacy in a practical and respectful way. Travel planning works best when users feel informed, protected, and able to communicate clearly. This Privacy Policy forms part of that commitment.